PRNDG → Field Kit → How-To's → Handle Difficult Behaviors

In a training session by the Poynter Institute, NPR managers were given a set of techniques for dealing with different types of behaviors one would consider “difficult” or “negative.” The same training was provided for News Directors during the PRNDI Conference in 2000. Here are links to the worksheets used. Each sheet provides “tools and techniques.” (Below each link are hints of the content covered by that worksheet.)

Managing Behaviors Worksheet 01.pdf