Community Interaction

Public radio with its community service values has traditionally pressed for close connections with listeners — encouraging them as volunteers, inviting their participation in events, and turning to them for membership support. Now this contact can go deeper using social networking and other interactive opportunities. And it should continue to emphasize “offline” contact.

Social Networking

Social networking simply allows people to do what they’ve always done — seek and share advice, band together for greater impact, or simply see what others are doing. But now, using the internet, they can do these things more efficiently and powerfully.

As established journalists, we may have an especially important place in social media because there one’s influence is based on proven credibility and reliability. In a word: Trust.

Facebook is by far the most popular social networking site. It aggregates people around affiliations of their choosing and invites users to share personal profiles and pictures and opinions and generally communicate with each other in novel ways.

Public radio has been growing some of its own social networking services but few can compare to the power of Facebook.

The growing involvement of journalists in social networking creates new challenges in defining our ethical expectations. NPR issued a set of Social Media Guidelines that can help local stations abide by similar norms.

Samples → NPR Social Media Guidelines

Collaboration Opportunities

Our traditional news model goes to pieces on the internet. Heretofore, we communicated as “one-to-many.” This gave us great control over the content, the construct and the timing of our news. Now online, the terms of service are in rapid flux.

Consumers expect information “on-demand” and are gaining increasing power to search, sort and select accordingly. Profoundly for us, anyone with easy access can publish his or her own version of news. Professional journalists vie in the same space as bloggers, marketers, agencies, activists, politicians, crooks and ordinary citizens.

The challenge for journalists is to seize on the opportunity presented. The opportunity now exists to collaborate with people as a means to serving their journalistic needs.

Examples abound. Journalists can now ask large numbers of people open-ended questions to sift out those who have the best stories.

See Case Studies → MPR: Public Insight Journalism

Also Public Insight Network

Some newsrooms let the public watch their editorial meetings via internet cameras.

Many invite non-journalists to submit “user generated content” for web publication.

Some news departments have sponsored “citizen journalist” experiments to tap the wider interests and possibilities that might be found among non-traditional news observers.

Wikis allow the entire community of users to co-publish online content. Wikipedia, Wikimedia, Wikiversity are but a few of the startling examples of what can be accomplished when everyone contributes (and keeps each other honest).

In 2008, NPR encouraged wider sharing of its online news content by allowing open access to API — Application Programming Interface — basically, the computer code that can be embedded on-line. A blogger, for example, may want to play an audio file from The API assures proper playback of the original file no matter the site where the code appears.

Using widely available (and often free) “web widgets,” you can make one of your news stories findable via Google Earth… or as part of a video game… or to be aggregated with many other stories on the same topic or by the same reporter. The fungibility of data allows unending variations to emerge.

Great examples of this new approach?

Read Spreading the Zing, Reimagining Public Media Through the Makers Quest 2.0

Also Localore (A project of AIR)

Community Engagement

Let’s not forget the power we have to form and support the “offline” community. The more we build the virtual community around our news and broadcast services, the more people may hunger for actual community — which local stations are well-placed to serve.

Here is how the National Center for Community Engagement defines the idea:

“In public media, we use the phrase ‘community engagement’ to encapsulate a strategic mindset oriented toward the community. For hundreds of local public television and radio stations, community engagement is about continually convening, connecting and collaborating to discover, understand, and address community needs and aspirations.

“From a producer’s perspective, content provides the focus for this engagement, with compelling stories that spark dialogue, invite reflection and catalyze action. While public media is not the appropriate venue for activism, it is the place to raise awareness, change attitudes and inspire new behaviors. For a local station, your program can provide the kickoff for a new initiative, or part of an ongoing, multi-year effort.

“There are myriad ways for you to engage audiences, and to sustain that engagement over time:

  • Create a project website that provides additional content, invites interaction and links users to concerned organizations and thought leaders
  • Use social media to build interest, promote content and foster conversation
  • Sponsor community screenings
  • Develop resource and discussion guides
  • Solicit user-generated content (UGC) through blogs, story-sharing tools and online contests
  • Use crowdsourcing and other techniques to foster problem solving and innovation
  • Support the creation of related content at local stations
  • Hold in-person national and local leadership summits
  • Create short clips or audio segments for use online and for in-person meetings
  • Provide information and incentives for local volunteering and mentoring
  • Provide curriculum-correlated education materials for teachers and students
  • Collect stories of impact from your project and share them with partners and funders

Launch your community engagement effort.

See –> Outside Help: Community Engagement Tools

Another great resource on convening issue-oriented dialogue: The National Center for Dialogue and Deliberation

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