Ellen Weiss on Management

Ellen Weiss was SVP for News at NPR when she offered these management tips to the PRNDI Conference in Washington D.C.

I spent my first 10 years in management making mistakes. I learned by doing.

I wish I had asked for a mentor.

Assume the best in people.

Listen well. It’s important in the relationship.

You don’t have to know all the answers. You don’t need to answer right away.

Seek guidance. More input makes for better-rounded decisions. It shows consideration of your colleagues.

Be clear about your expectations.

Cheerlead. It reinforces your expectations.

Give feedback. It isn’t a luxury, it’s a necessity. Consider it a tool. Make it a daily part of your conversation — not only when there’s a problem. Keep it positive.

I have three types of memos I do:

  1. Thanks (to all involved)…
  2. Thanks — plus suggestions for next time…
  3. This took effort to appreciate because…